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In order to unlock your phone, you’ll need to meet the requirements below:
- You must have purchased your mobile device from Videotron
- You must provide the correct International Mobile Equipment Identity (IMEI, or IIEM in French). You can get your IMEI by dialling *#06# from your phone’s Telephone application. The IMEI is composed of 15 digits (no spaces)
- The device must not have been declared lost or stolen
- Videotron is only authorized to unlock devices they have sold. If your device is from a different service provider, you need to contact that service provider.
Good news: If you purchased your mobile device from Videotron after December 1, 2017, it is already unlocked by default.
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