Why Choose VMedia?

Acting as a full-service supplier, VMedia partners with several facilities-based network providers—including Bell, Bell Aliant, Cogeco, Rogers, Shaw, Telus, and Videotron—in order to offer cable internet and DSL across every Canadian province. The company buys network access wholesale and resells the service to consumers while providing its own personalized customer service. This allows VMedia to offer cheaper plans that are a better value than those offered by its premium competitors.

VMedia Services: TV, home phone, security, and more

VMedia began in 2006 delivering broadcast television globally. Based in Toronto, Ontario, the company has since expanded its business to include home TV services, telephone, high-speed internet and home security.

Television: Over-the-top television uses your internet connection and VMedia’s exclusive VBox device (based on Android) to connect with your TV. If you already own a current Apple TV or a supported Roku device, you can use that instead to access VMedia’s TV service through the services app.

Telephone: Voice over Internet Protocol (VoIP) telephone enables VMedia to offer unlimited long-distance calling to the U.S. and worldwide for low rates. Even though the system uses your internet connection to route phone calls, you can still use the telephone wires already in your home.

Home security: The VMedia home security system uses wireless connectivity, offering a low-impact installation where no holes in the wall are needed for hiding wires. You can manage this futuristic solution to home monitoring from an easy to use app on your iPhone or Android smartphone.

VMedia Internet Plans

VMedia partners with several network providers enabling a large service area across much of Canada. Which technology is available to you depends on your location, but VMedia customers may have access to cable internet and DSL technology.

Cable Internet: Cable internet plans with VMedia range from 15Mbps/0.5Mbps (download/upload) to 1000Mbps/30Mbps. Plan options vary depending on your neighbourhood infrastructure, but urban addresses can typically access gigabit download speeds. Historically, heavy internet use by your neighbours could negatively affect your download speeds. However, new fibre-optic mainlines serving large regional districts means this is rarely a problem anymore. 

ADSL: Asynchronous Digital Subscriber Line, or ADSL for short, often uses existing telecommunications infrastructure originally intended for home telephone systems. VDSL (Very-high-bit-rate Digital Subscriber Line) is a newer version of ADSL that delivers higher download speeds. Using this technology, VMedia can deliver download speeds as fast as 150Mbps—good enough for most Canadian households.

VMedia Coverage Area: VMedia is one of the largest independent ISPs in Canada and partners with several network providers. As a result, high-speed internet service is available in B.C., Alberta, Saskatchewan, Manitoba, Ontario, and Quebec. Service may be available where you live in the Maritimes as well. Use our internet plan search tool to see if VMedia is available where you live.

How to Switch to VMedia

Once you’re ready to subscribe to a VMedia plan, check your address in our home internet search engine. If VMedia is listed in the search results, pick a plan that works best for you and place an order by phone or online. You can schedule an installation date and time for your new service, then call your existing internet service to cancel.

You may need a new modem. We recommend buying it outright through VMedia (monthly rental is also available), or you may find a cheaper supported modem online.

VMedia FAQs

How fast are VMedia plans?

Does VMedia have unlimited data?

Do I need to buy a new modem to sign up for VMedia?

How do I cancel my VMedia plan?

Can I get VMedia TV without being an internet customer?

Do I own my VBox set-top TV box?

Do VMedia phone plans include long-distance calls?

Contact Information

VMedia Technical and Sales Support:

Telephone: 1-855-333-8269 (10am-9pm, 7 days/week)
VMedia Live Chat (10am-9pm, 7 days/week)
VMedia Email Contact Form