Check your Videotron speed to see if you’re getting what you need out of your internet plan.
Performing a Videotron internet speed test is easy. Follow these steps:
A good Videotron internet speed is at least 50Mbps downloads. According to the Canadian government, 50Mbps download and 10Mbps are the minimum qualifications for good internet speed. These rates enable fast downloads and reliable upload performance for most online activities.
1 person | 2-4 people | 4+ people | |
---|---|---|---|
Web browsing | Yes | Yes | Yes |
Streaming | Yes | Yes | Yes |
Gaming | No | Yes | Yes |
Minimum speed | 15Mbps | 50Mbps | 150Mbps |
The cheapest Videotron plan that achieves the Government's minimum requirement for "good internet speed" is Internet 60, with 60Mbps download speed for $55/month.
The fastest internet speed for Videotron is 940Mbps and is available through Videotron's Internet GIGA, which costs $70/month. Households with three or more active internet users may consider upgrading to Internet 400, which offers 500Mbps speeds for $65/month, but our expert recommendation is the Internet 500, which offers 500Mbps download speeds for $65/month. If you're not a heavy internet user, we recommend the plan, which offers speeds for /month.
Your Videotron internet could be slow for a number of reasons related to hardware, proximity to your router, and the plan itself. If you’re not getting the download, upload, and latency test results you expect of your Videotron internet, there are a few steps you can take to optimize your internet connection.
If you find that you’re still not getting the speeds promised by your plan, you can contact Videotron customer service by calling +1-877-380-2611.
Still having trouble? Be sure to read our guide to fixing slow internet speeds.
You'll know if your Videotron Wi-Fi is down by checking the status lights on the front of your router or modem. A green light means your Wi-Fi is functioning correctly; an orange or red light means something is wrong. To fix the problem, you can try unplugging and restarting your device and router. You can also contact Videotron customer support, who will be able to walk you through a solution.
Fixed your Wi-Fi but feel like it's especially slow? Be sure to read our guide to correcting a slow internet connection.
Yes, this Videotron speed test is accurate. Our Telus speed test detects your approximate location and finds a server closest to you. External factors may affect accuracy, but you should see results within 90% of the expected speeds. We recommend halting all internet activity by closing background apps and other internet-connected devices to ensure the most accurate results.
Still having trouble with your Wi-Fi speed? Be sure to read our guide to correcting a slow internet connection.
There might be a Videotron internet outage if you're experiencing abnormally slow internet speeds. You can check for a Videotron internet outage by calling the Videotron customer support line at +1-877-380-2611. There is no interactive outage map or social media account dedicated to technical support issues. Still, the official Twitter account—@Videotron—is staffed during regular office hours and usually responds to technical issues quickly.