Koodo Self Serve: What is it and How Do I Use It?

By Marisa Crane

Last updated 01 December 2023

Contents

In this guide:

What is Koodo Self Serve?
What Can I Do with Self Serve?
How Do I Register for Koodo Self Serve?
What Kind of Plans Does Koodo Offer?

Koodo makes it easy to manage your account online, change your plan, adjust your add-ons, view your data use, view your phone bill, and more—all you have to do is register for Koodo Self Serve.

With Self Serve, you can avoid calling customer service and adjust your account online at your convenience. Using it is easy—once you activate or renew your Koodo phone, you can register for Self Serve online. And in the case of prepaid plans, you’re automatically enrolled in Prepaid Self Serve.

In this guide, we'll discuss the ins and outs of Koodo's Self Serve feature, how you can register for it, and what kind of plans Koodo Mobile offers.

What is Koodo Self Serve?

Self Serve is Koodo’s online system in which customers can manage their account, view their bill, track their data, purchase features and add-ons, and beyond. The only thing you need to sign up for Self Serve is an email address.

Self Serve is available for both monthly customers and prepaid customers, with the latter being called Prepaid Self Serve. Both enable you to manage your Koodo account without the assistance of a customer service rep. While Koodo doesn’t have its own phone app, its website is mobile-friendly and easy to use.

What Can I Do with Self Serve?

Koodo Self Serve allows you to perform a variety of actions and account changes:

Block unwanted calls with Call Control
Change your cell phone number
Change your home address
Change your Koodo phone plan
Change your plan add-ons and features
Check your data usage
View your Customer Service Agreements
View your phone bill
View your Koodo Tab balance and details
Pay your phone bill

If you need assistance with something not on this list, postpaid customers can contact Koodo Assist, and prepaid customers can contact Prepaid Koodo Assist.

How Do I Register for Koodo Self Serve?

You can register for Koodo Self Serve with both monthly and prepaid plans once you activate your phone.

Monthly customers

You can register for Self Serve in just a couple of minutes. Once you activate or renew your Koodo cell phone, you’ll receive an email to set up your account. Then follow these steps:

Open the email from Koodo
Click the link
Enter your phone number
Create a password
Select a security question
Now you can access Self Serve

You can also set up Self Serve on your own without an email. Simply go to Koodo’s Self Serve login screen and click “Register now.” You will see the Koodo Assist chat pop up on the side, which you can then use to get registered.

Prepaid customers

If you activate your Koodo prepaid phone in person at a store, you can register for Self Serve with your email address and your Koodo Prepaid phone number. You will receive a 4-digit code to your phone, which you can use to validate your number. Enter this code to continue registering.

On the other hand, if you activate your Koodo phone online, you’re automatically registered for Prepaid Self Serve. You can log in to your account using the email and password used to activate your cell phone.

Ultimately, Koodo Self Serve is an extremely helpful resource that can improve your experience at Koodo and help you take control of your experience.

What Kind of Plans Does Koodo Offer?

Koodo Mobile, which runs on Telus' network, offers phone plans for people who want to keep their current phone and for those who want to spring for a new one. The cheapest plan starts at $15 a month, and you get 100 outgoing minutes for calling and unlimited texting. It also includes 250MB of data, but if you want more data, the carrier offers larger data options as well. Other plans come with anywhere from 3GB of data to 40GB of data and vary from $35 to $60 a month. Check out some of Koodo Mobile's plans below.

#1	Koodo Mobile	Koodo Mobile $15 Prepaid Base Plan 500MB data Deal: Receive 500MB bonus data per month with Automatic Top-Up $15 Per 30 Day Top-up + $10 Upfront Go	$15 Per 30 Day Top-up + $10 Upfront	Go
#2	Koodo Mobile	Koodo Mobile $15 - No Tab/BYO Plan with 250MB Data 250MB at 3G speed up to 3Mbps $15/mth + $10 Upfront Go	$15/mth + $10 Upfront	Go
#3	Koodo Mobile	Koodo Mobile $19 Prepaid Base Plan 500MB at 4G Speed up to 100Mbps Deal: Receive 500MB bonus data per month with Automatic Top-Up $19 Per 30 Day Top-up + $10 Upfront Go	$19 Per 30 Day Top-up + $10 Upfront	Go