Existing postpaid customers can reach a Bell customer service representative by calling the Bell customer service toll-free number Monday to Friday from 8am to 9pm, and Saturday/Sunday from 9am to 6pm.
Call 1 (800) 667-0123You can contact Bell Monday to Friday, 8am to 9pm, and on weekends from 9am to 6pm.
Call 1 (888) 4-MOBILE (662-453)Support Website | support.bell.ca |
---|---|
@Bell_Support | |
Facebook Messenger | fb.com/msg/BellCanada |
Knowledge Centre | |
Browser Live Chat | Cell Support Page — Click link on Chat live tab at bottom right |
Cantonese/Mandarin | 800 715-1888 — 8:00am to 5:00pm, Monday to Friday |
Contact Page | support.bell.ca/Contact-us |
Apps | iPhone, Android, Windows Phone, Blackberry |
To access your Bell bill, you’ll need to register a MyBell account. After you’ve done that, you can view your Bell bill through MyBell online or through the My Bell app.
To view your bill online: Go to bell.ca and log in to your MyBell account. Click on “My bills and payments.” Your One Bill will be displayed, along with a record of all past bills.
To view your bill in the MyBell app: Open the MyBell app and log in to your account. Touch “Bills” on the navigation bar at the bottom of the screen. Your bill will then appear on the screen. If you’d like a copy of the bill for your records, you can tap “Download (PDF)” on the lefthand side of the screen.
To pay your Bell bill online:
To pay your Bell bill on the MyBell app:
If you want to see more options for viewing and paying your Bell bill, check out our guide.
For four years, J.D. Power and Associates have ranked customer care by every major Canadian carrier. And in every year but one, Bell ranked dead last. In 2017 Rogers took the bottom spot but Bell still scored below the industry average in customer satisfaction.
Bell-owned Virgin Mobile has scored at or near the top of the list in every year so we know it's possible for them to keep customers happy. However, a long history of poor customer service across all telecommunications services has given Bell and uphill struggle in gaining customer confidence. Even so, they're regularly investing new money in improving their customer care and making ads that tell you so.
Their service is premium-priced, but they provide fast, reliable and wide spread connectivity. Bell customers enjoy one of the fastest 4G networks in the world and the largest cell tower network in the country (in partnership with Telus Mobility).
Bell offers a wide selection of cell phones available for purchase outright or on 2-year purchase plans. They offer some of Canada's only unlimited data plans.
Bell Mobility offers unlimited data plans, shared data family options, talk and text and prepaid plans. There's more than likely a plan that suits your needs. Although they're often priced higher than other Canadian carriers, they offer the nation's largest and fastest network.