Check your Bell Internet speed to see if you’re getting the best online experience.
You can check your internet speed at the top of this page, in the box with a blue button that says “Start Speed Test”. Once you’ve tapped on the button, our site will assess your download speed and show you its result. Afterward, you may want to select “Show More Info” to access latency and upload test speeds as well.
You can increase the accuracy of your internet speed test results by rebooting your modem and router, restarting your computer/smartphone, halting any other internet activity, and using an ethernet connection to your router instead of Wi-Fi. If the results are still not to your liking, there may be some additional improvements you can make to your Bell Internet plan.
If you’re not getting the download, upload, and latency test results you expect, there are a few steps you can take to optimize your internet connection.
If you find that you’re still not getting the speeds promised by your plan, reach out to Bell customer support at 1-844-310-SURF (7873) for more help. If, on the other hand, you find that a faster connection is required, check out other Bell Fibe internet plans that may better suit your speed needs.
The best Bell home internet plan in Canada is the Gigabit Fibe 1.5 plan. This deal is one of the best internet plans in Canada as you get 1.5Gbps (gigabits per second) download speed, 940Mbps (megabits per second) upload speed, unlimited data, and a Home Hub 4000 router with Wi-Fi 6 included. Homeowners with a large house (3,000+ sq. ft.) should add Wi-Fi 6 mesh pods for an additional $10/month each.
Bell also offers wireless and cellular internet options across Canada if a hardwired internet solution isn’t available where you live. WhistleOut’s experts recommend Wireless Home Internet 50, which gives you high-speed internet up to 350GB per month. After that, Bell throttles your speeds by 60%, but there are no data caps or overage charges.
A unique feature of fibre optic internet is extremely fast upload speeds. Cable internet and DSL uploads usually max out at 30Mbps, while Bell Fibe can reach upload speeds of 940Mbps! Bell wireless internet for rural Canadians typically maxes out at 10Mbps—fast enough for up to two video conferencing streams.
If you stream a lot of premium video from services like Netflix or Crave, consider springing for Fibe 500, which delivers blazing-fast downloads while costing about $20 per month less than Bell’s best internet plan. Subscribe to Crave through your monthly bill, and Bell gives you the first 12 months free.
On the other hand, light internet users may consider the more economical Fibe Internet plan. It is Bell’s cheapest option, still covers the Home Hub 4000 router rental fee, and includes a McAfee security and anti-virus software subscription. However, upload and download speeds are limited to 15Mbps, and there’s a data cap of 100GB per month, so make sure that’s is enough for you since data overage costs $4 per gigabyte (to a maximum of $100).
Bell is Canada’s largest telecom, and the odds are high that its internet service is available wherever you live. Its connectivity services include DSL, fibre optic internet, wireless, and cellular technology. Residents in most Ontario and Quebec markets can subscribe to Bell Fibe home internet plans. The company operates as Bell Aliant in Atlantic Canada and Bell MTS in Manitoba, but the same internet packages are available.
Bell wired internet service is unavailable in western Canada. However, you can still access the internet using a mobile hotspot on Bell’s nationwide 4G LTE and 5G cellular network. WhistleOut Canada’s internet plan search tool can show you if Bell is available in your area and what plans are on offer.
You probably have more than one choice for home internet in your area. There are dozens of independent service providers within Canada like TekSavvy, VMedia, oxio, and Start.ca that use Bell’s phone lines to deliver a high-speed internet connection. Unfortunately, third-party providers are limited to DSL connections (up to 50Mbps), even on Bell’s lines.
There are a few ways to check for a Bell internet outage or unexpected slow downloads. Before you spend time trying to connect with a Bell customer support representative, try rebooting your modem, computer, or smartphone.
If your Bell internet service still isn’t responding, the technical support line is open 24 hours a day at 1-844-310-SURF (7873). However, if there’s a widespread problem, you may be stuck on hold for a while. In that case, send a message to @Bell_Support on Twitter. Keep it friendly, and the support team usually responds within an hour.
Quick tip for Bell MTS customers: There’s a Service Status page that shows you all Bell MTS service outages. Sadly, there is no comparable page for Bell and Bell Aliant customers.
Bell offers a diverse range of telecommunications, live TV, streaming, and home monitoring services. Most bundles include Bell Fibe Internet, TV, and home telephone services for less than each service costs on its own. You can also add home monitoring solutions which include security, fire detection, and IoT devices like smart door locks and thermostats. You cannot bundle Bell Mobility plans with other Bell services, but existing home internet customers can often get an exclusive deal on wireless plans upon request.