Freedom Mobile Customer Service

Freedom Mobile's customer service options

Billing, accounts & technical support

Freedom Mobile's technical support team is available by phone on Monday–Sunday from 8:00 a.m. to 1:00 a.m. ET. You can also speak with an agent via chat.

Call +1-877-946-3184
Text *611
Chat with an agent

New Freedom Mobile customers

If you want to order a new Freedom Mobile cell phone plan or phone, call the number listed below. Operators are available Monday–Sunday from 8:00 a.m. to 1:00 a.m. ET.

Call +1-877-946-3184
Chat with an agent

Visit Freedom Mobile's site

Other Freedom Mobile Contacts

Twitter	@FreedomMobile
Facebook	www.facebook.com/frdmmobile/
Instagram	@frdmmobile
Website	www.freedommobile.ca/en-CA/
Support page	www.freedommobile.ca/en-CA/support
Apps	iPhone, Android

Freedom Mobile FAQs

How do I send an email to Freedom Mobile?

You can send an email to Freedom Mobile by contacting [email protected], though this address is only recommended for specific issues and may have a long wait time. If you want a more immediate solution for an issue, we recommend using the chat feature on Freedom's website or calling their customer support line at +1-877-946-3184.

What is the phone number for Freedom Mobile payment?

The phone number for a Freedom Mobile payment is +1-877-946-3184. You can also dial *611 on your Freedom Mobile phone.

How do I access my Freedom Mobile account?

You can access your Freedom Mobile account online via Freedom Mobile's website or via the Freedom Mobile MyAccount app.

Why is Freedom Mobile data so slow?

Freedom Mobile data often slows when customers leave the 4G LTE Freedom Network. Freedom customers still receive coverage through partner networks when traveling outside of the Freedom Network, but they often report throttled speeds (also known as slow data) that can be frustrating.

What is happening with Freedom Mobile in the Rogers-Shaw merger?

Freedom Mobile was sold to Quebecor, parent company of Videotron, as a part of the Rogers-Shaw merger. This has not affected Freedom customers, though it's expected that Freedom will gain access to Videotron's network, which has a significant footprint in Quebec and includes 5G service.

Why is my unlimited data barely working?

Unlimited data plans can sometimes feel like they're barely working because the classification of "unlimited data" in Canada is a bit misleading. If your unlimited data plan feels like it's barely working, it's likely because you've exceeded your monthly limit for full-speed data.

Why is my unlimited data being throttled?

Your unlimited data is being throttled because all Freedom Mobile Unlimited plans include limits for full-speed data. Once a customer has exceeded that limit for the month, their data is throttled. The plan is technically unlimited because service will never be turned off and Freedom will never charge an overage fee, but there is no such thing as truly unlimited data in Canada.

How do I fix my mobile data connection?

You can fix your mobile data connection by contacting Freedom Mobile customer support or by upgrading to a faster plan.

How do I know if there's a Freedom Mobile outage?

You can contact Freedom Mobile customer support or check Freedom's Twitter to see if there's an outage.

How do I lower my Freedom Mobile bill?

You can lower your Freedom Mobile bill by calling customer support and asking how to get a lower rate through Freedom Mobile. You can also read our guide to the best Freedom Mobile plans to see if it's worth upgrading or downgrading your current plan.

Freedom Mobile Customer Service Ranking & Reputation

J.D. Power's 2021 wireless customer care study ranked Freedom Mobile fifth for customer satisfaction among all Canadian carriers, with a ranking of 755 points (out of a maximum 1,000 points). This exceeds the segment average of 749 points and beats out flanker brands like Koodo and Fido. It also puts Freedom ahead of two of the three major Canadian carriers' satisfaction results: both Bell and Rogers came in at 728.

Why Choose Freedom Mobile?

Freedom Mobile is a regional cell phone carrier providing service to Alberta, British Columbia, and Ontario. Now that the carrier is owned by Quebecor, the parent company of Videotron, service is also anticipated in Quebec. In our guide to the best Freedom Mobile plans, we found that Freedom offered affordable plans, generous data allotments, and great options for families, along with a solid phone selection, making it a strong option for value-conscious consumers looking for an alternative to the Big Three.

Freedom Mobile Coverage

Freedom is a regional carrier operating on its own 5G and 4G LTE networks, which provide service to Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan. Freedom customers who travel outside of those areas will still be covered through partner networks, but their speeds will likely be throttled. Check out our guide to wireless coverage in Canada to see which major network has the strongest footprint near you.

Switching to Freedom Mobile

Switching to Freedom is simple—and you can even keep your phone number.

If you want to grab a new phone with your new plan, Freedom offers plenty of deals for new activations. If you prefer to bring your own phone to the network, Freedom will reward you with a monthly discount. If you visit one of the carrier's stores or authorized retailers, they'll even handle the activation of the device for you.

Freedom Mobile's Best Phone Plans

Freedom offers numerous postpaid phone plans at 5G and 4G LTE speeds. Nearly all of their plans include unlimited talk and text and discounts for BYOD. Freedom also offers prepaid plans, including a few with cheaper monthly payments and smaller data allotments.

Not sure if Freedom is right for you? We break down everything you need to know in our guide to the best cell phone plans in Canada.